Overview
Our servers are linked to Frontier
Global Center (FGC) by a fiber optic cable - making it unnecessary
to link to the Internet through an OC3 or T3 Telecom circuit...no
telecom circuit means that downtime-causing circuit failure is
virtually eliminated!
We at EbuyMe are ready for the 21st century!
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Technical Support
For support questions, send email to support@ebuyme.com.
We will answer your email usually within a few hours, but always
within the same day of your email.
We have added this manual to provide you with fast answers. Always
refer to this site before contacting technical support. We try
to provide you with fast (within 2-3 hours) email replies but
at times this is not going to to be the case since we can only
handle so many requests at any given time.
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Account Billing
Information
For billing questions, send an email to Billing.
We accept Mastercard, Visa, Discover, and American Express. The credit card you utilize at the time
you activate your account will automatically be billed monthly.
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Down Servers
Well it happens and there is not much that can be done when
it happens except to fix the problem, that is if the problem is
on our side.
Once you've established an internet connection through your PC,
your dial up travels through several points before the actual
log in to our servers. If there are any problems, within or at
any of those points, it will prevent you from logging into your
account. This obviously is out of our control.
However, in the event that one of our servers do go down, it simultaneously
sets off an alarm, that sounds much like a fog horn, and tends
to cause people within our general area to head for storm shelter's
due to their loudness. Let us assure you that we are aware of
a down server before you are. We truly do not mind you emailing
us, but we would much prefer concentrating all our efforts on
fixing the problem than answering emails.. Wouldn't you?.
Our servers are configured to restart should there be a failure.
The entire process takes approximately 10 minutes. If a server
is down for more than 30 minutes, by all means email us!
We are a host! We do design sites for a fee, but not for $24.95
per month including hosting, and we would ask that you not ask
or expect us to. This doesn't mean that we will not help you when
time will allow us, but our first and foremost priorities go to
our servers to ensure that YOU receive the hosting services that
you ARE paying for.
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What are all the files and directories in
my home directory?
DO NOT DELETE or change any of the directories or files
that are located in your account other than uploading to your
www directory with pages of your own design. The initial page
of your site should be named index.html, this way when a user
types in the url www.yourdomain.com, they are taken straight to
the initial page of your site without any further input.
When you connect to the root or "home" directory of
your account via ftp, you will see the following system files
& directories/folders which are landmarks suggesting a successful
connection:
File/Directory Name - Description
domain-anonftp - this folder is used for your anonymous
users to download public files.
domain-web-logs - this folder contains all access
logs of visitors to your site
domain-mail - this folder holds all POP mail accounts
for your domain
domain-www - this folder stores all html files for
your domain (same folder as the www folder)
www - this is where you put all your html files
and subdirectories (same folder as the domain-www folder)
domain-secure - this folder stores all secure html
files (same folder as www folder and domain-www folder) this is
an aliases folder that is secure when the right URL path is called
correctly. Example: https://secure-server.net/domain_name/file.name
Of these directories, the most important one is named "www".
Every account has its own separate "www" subdirectory.
Files placed in the "www" directory are visible to remote
browsers over the Internet, so this is where you want to place
all your html documents, graphics, sounds, files, etc. which you
want people to be able to access from the world wide web. For
example, when a browser asks for URL http://yourdomain.com/page.html,
Apache looks for the file: /home/yourdomain.com/www/page.html
and sends it out.
The system will automatically place any needed files in the other
directories.
All your HTML files and subdirectories should be placed in the
www directory. Your CGI-BIN is also located in the www directory.
REMEMBER - name your initial page index.html.
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How do I create my own "404 Not found"
error page?
Simply create a missing.html file directing visitors to where
you want and place the file in your www. directory.
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